Empowering Members to Make More Informed Healthcare Decisions
With over a decade of experience in healthcare call center services, we understand how to maximize the value of your Health Plan's call center programs.
Is Your Health Call Center...
- Helping you to stem rising healthcare costs?
- Increasing market share over your competition?
- Adequately meeting your employers' demands?
- Maintaining high client retention and member satisfaction?
Why IntelliCare?
By utilizing IntelliCare's solutions, you have the opportunity to:
- Lower your overall healthcare costs by educating and enabling your members to utilize appropriate levels of care.
- Increase market share by addressing the healthcare consumerism trend by ensuring members find the physicians, facilities and programs that can make a difference in their health status.
- Empower your members to make better healthcare and treatment decisions by providing access to the healthcare information they need.
- Maximize the impact of each nurse line call by building relationships with your members and learning more about them to ensure they receive the care they need.
- Improve access and increase participation in ancillary programs such as Disease Management and Behavioral Health.
- Reduce your employers' overall healthcare costs by increasing appropriate employee utilization of healthcare services.
- Build member loyalty towards your health plan by providing a critical communication 'touch-point' with your members through privately labeled IntelliCare services.
IntelliCare Services for Health Plans
IntelliCare currently offers the following services to Health Plans:
IntelliNurse®: 24 x 7 Nurse Advice Line Services
- 24 x 7 Nurse Line - Triage and Health Information
- Health Coaching
- Health Assessments
- Enrollment Services
- Audio Health Library
- Automated Voice Services
- Web Portal
Marketing Services:
- Physician Referral
- Class and Event Registration
- Custom Outbound Calling Programs
- Member Services
- Member & Patient Satisfaction
- Member Communication Services
Coordination and Integration:
- Staffing and Infrastructure Solutions
- Program Integration
Interested in finding out more?
If you would like more information about IntelliCare and our services for Health Plans, please contact us today!
