Jeff Forbes
Senior Vice President & IntelliCare General Manager
Mr. Forbes is responsible for Medco’s IntelliCare business. Over the last seven years, Mr. Forbes has served IntelliCare as CIO, COO and now General Manager. In his various roles at IntelliCare, Mr. Forbes has played a leadership role in the development and deployment of quality programs, new products, sales initiatives, operations improvement and new technology. Before joining IntelliCare, he served as Vice President of Information Services at Barber Foods, where he turned IT into a strategic component by his early adoption of Internet technologies deploying a Nation-wide Internet Promotion Management System for food service and retail brokers. Mr. Forbes also held various management positions at Unum Life Insurance, where he deployed customer management and knowledge-based underwriting systems, and National Semiconductor/Fairchild, where he implemented a global ERP system for manufacturing. He holds a bachelor's degree in computer science from the University of Maine in Orono and a bachelor’s of arts degree from University of Maryland, College Park and is certified in Total Quality Management (TQM).

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Rick Walker
Vice President, Operations
Mr. Walker is responsible for IntelliCare's clinical and non-clinical outsource services business units, disease management support services, enrollment outreach services and workforce management. Throughout his tenure with IntelliCare he has served in many capacities including the management of: acquisition assimilation, client services, financial forecasting, finance and human resources. Prior to joining IntelliCare, Mr. Walker was the Senior Vice President at Medaphis Physician Services Corporation (PerSe), where he managed the Northeast Division Operations that included 21 sites, 500 employees and more than $25 million in annual revenue. His 20 years of physician practice management experience includes the operational responsibilities of large multi-location process centers, call center integration, client management and strategic consulting responsibilities. He has extensive experience in mergers, acquisitions, due diligence and operations assimilation. Prior to Medaphis, Mr. Walker was a senior manager with Ernst and Young. Mr. Walker received a bachelor's degree in management from Babson College.

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Jean Nichols
Vice President, Customer Relations
Ms. Nichols is responsible for Account Management, Project Management and Marketing services provided to IntelliCare clients.  Prior to joining IntelliCare, Ms. Nichols held various sales, marketing, provider contracting and legal positions with Anthem Blue Cross and Blue Shield in Maine.  In addition, as a privately practicing attorney she counseled hospital, health plan and medical service provider clients on legal and compliance issues.  She has a bachelor’s degree in English and a Juris Doctor from St. John’s University School of Law.

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Anita Bolster, RN, BS, CCM
Associate Vice President, Quality & Training
Ms. Bolster is responsible for the oversight of all Quality and Training activities for IntelliCare, including compliance with URAC accreditation standards, Quality Monitoring, Risk Management, Process Improvement and Training throughout the organization.  She brings over 30 years of health care experience, including both clinical and management experience.  Her focus has been in the quality, accreditation, process improvement and training arenas for the past 15 years.  As Executive Director of Corporate Quality of Martin’s Point Health Care, Ms. Bolster was responsible for implementing a corporate-wide quality management program to drive performance excellence in the delivery of clinical care and managed care services, while creating a culture that embraced continuous process improvement.  Anita also served as Executive Director of Sandy River Home Resources homecare agency, where she was responsible for operations, business development and state and federal regulatory compliance. In addition to a registered nursing degree from Southern Maine Community College, Ms. Bolster holds a bachelor degree in Organizational Leadership from the University of New England.

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