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"We were impressed with IntelliCare’s knowledge base, the fact that they were URAC accredited as a Health Call Center and with the quality/appearance of their member publications. IntelliCare provides a consistently excellent product. We rely on them (and they have never let us down) to provide our members with helpful information whether on the phone or in their publications." |
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"We are a company focused on guidance, and IntelliCare’s work critically supports our brand promise of “Guidance when you need it most.”As a testament to our positive partnership, IntelliCare has also developed sophisticated processes through which members needing additional clinical support are routed to the appropriate place within Humana, allowing us to support our members in a coordinated and integrated way. In doing this, IntelliCare's approach to call management and flexibility has bolstered our continual effort to provide guidance to our members." |
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"When selecting a Health Call Center partner, we looked for a vendor that utilizes evidence based criteria with a proven record in directing members to their primary physician and redirecting members appropriately from the emergency room. We chose IntelliCare because they best met our needs as well as having experience with Medicaid health plans. Their willingness and ability to step up when we have needed them has been most advantageous. IntelliCare has been responsive to our needs as well as honest in their ability or limited capacity, if any, to fully meet a project's requirements. IntelliCare and their staff are a pleasure to work with and we appreciate their partnership." |