Intelligent Technology: IntelliView®
IntelliCare's proprietary contact center application, IntelliView, provides contact center and clinical staff with the information and tools they need to deliver top-quality, client-specific information and support to callers. The application provides our clients with extensive customization capabilities, from private branding to custom workflows and communications practices.

IntelliView uses a proprietary logic engine, DidUKno, to develop customized workflows and messaging based on what it "knows" about each individual patient. By building a consolidated patient profile and learning from each encounter, IntelliView enables call center agents to promote programs or services that are relevant to each individual patient such as disease management or wellness programs.