IntelliView: The Intelligent Software Solution for Healthcare Call Centers

Practicing what we preach. The software we sell is in use at all of our medical call centers.

IntelliCare’s proprietary application, IntelliView, has been specifically designed for use in healthcare call centers and offers unique usability features that streamline the process of data entry and supports the natural flow of conversation with a patient.

Telephone Triage Module

Industry Standard Clinical Content

• The Barton Schmitt Pediatric Triage Advice System
  IntelliCare was one of the first organizations in the nation to independently license Dr. Schmitt's guidelines, which are nationally accepted as the "gold standard" in pediatric telephone triage practice. This content covers the spectrum from newborn to age 21 and has been used as a basis for decision making in millions of calls around the world.

• The David A. Thompson MD Adult Telephone Triage Guidelines
  IntelliCare was also one of the first organizations in the nation to independently license these adult decision support guidelines. Dr. Thompson is a nationally renowned leader in the development of clinical content sets. The guidelines are reviewed and regularly expanded, and they cover the spectrum from age 18 to age 120.

• Healthwise®
  For health information calls, IntelliView provides access to the Healthwise® Knowledgebase. This medical content database provides nurses with information on over 5,500 topics on health conditions, medical tests and procedures, medications, and everyday health and wellness issues. For more information regarding Healthwise®,
  please visit their website at www.healthwise.org.

• Content Neutral
  Although IntelliView does include the industry-standard Barton Schmitt guidelines for pediatric patients and the David Thompson guidelines for adults, our application provides extensive customization options from process workflow to communications delivery.  IntelliView's architecture is content neutral, allowing organizations to use the clinical content they prefer whether it is from IntelliCare, a third-party, or their own custom content.

Designed Specifically for Clinicians, by Clinicians

IntelliCare's clinical team specifically designed the application to streamline the process of data entry and support the natural flow of conversation with a patient/member. Specific usability features include:

• Split screen that allows nurses to review dispositions as they’re gathering the caller’s symptomatic detail.
• Hyperlinks that are embedded within the assessment screen to allow quick and easy reference to relevant information such as related guidelines, OTC drug dosing, charts, and other online resources.
• A “virtual” binder design that speeds navigation by allowing multiple tabs to remain open throughout the call.
• “One-click access” to allow seamless transitions to complementary functions such as program registration or to take a return call from a physician, without disrupting the triage process.

Marketing Referral Modules

Not only does our IntelliView application support clinical programs such as nurse triage, but it also supports non-clinical programs and integrated web applications as well. Our marketing modules include:

• Physician referral
• Class and Event Registration
• Custom Inbound & Outbound Survey
• Collateral Fulfillment
• Member Services
• Answering Services
• Enrollment
• Health Risk Assessments
• Member & Patient Satisfaction

Interested in finding out more?

If you would like more information about IntelliCare and how to license IntelliView for your medical call center, please contact us today!