Healthcare providers face overwhelming market pressures that contribute to increasing costs. Aging patient populations require increased Medicare and Medicaid resources and more time with clinicians. Better informed patients demand more services, better access and greater convenience and nursing shortages continue to plague providers.
Quality care through personal interaction with patients is critical to the success of any hospital or physician's practice. IntelliCare's healthcare call centers help providers to:
- Lower costs through operational efficiencies
- Expand service offerings
- Improve quality with URAC-accredited processes and experienced staff
IntelliCare Provider Services
IntelliCare currently provides the following services to hospitals
and large physician groups (typically no less then 6 physicians):
- After-hours
and 24 x 7 Telephone Triage Services
IntelliCare provides high quality, telephonic nurse triage and health advice to hospitals and large physicians groups nationwide. With IntelliCare, you will be able to provide the tools your patients and members need to make smart healthcare decisions. Read more.
- Outbound Surveys
IntelliCare has the experienced staff and flexible application technology to support a wide variety of outbound surveys for hospitals and physician practices. We currently provide client satisfaction, medication and care management compliance, post discharge and post operation survey calls to our extensive client base.
- Audio Health Library
Client’s can provide access to an audio library of health information from an industry-leading vendor, Healthwise®. Available 24 x 7, callers can learn about a condition or diagnosis and gain a better understanding of appropriate care, with the option to speak with a nurse to discuss any remaining questions.
- Answering Services
IntelliCare provides integrated answering services to ensure responsive service after-hours and during weekends and holidays. We provide accurate paging, prescription refills, and appointment scheduling services that can stand alone or be easily integrated with telephone triage services.
- Custom Campaigns
IntelliCare's highly skilled nurses assist with a variety of custom campaigns including outbound patient compliance calls, screening for clinical trials, and support for Centers of Excellence.
Marketing Services:
- Physician Referral
Agents use advanced search engines to quickly identify physicians based on caller-defined criteria. Agents can access detailed physician profiles and driving instructions for the caller. Agents can facilitate appointments as part of the referral. Callers receive detailed information, and confirmation materials can be shipped with the referral. IntelliCare’s consumer-to-physician referral services improve access, increase revenues, build relationship with physicians, and help your community all at the same time.
- Class and Event Registration
IntelliCare’s agents can recommend the most appropriate class or event, add or cancel classes, manage wait-lists, reschedule registrants, and maintain instructor profiles. Agents can also complete payment transactions including credit card verification and processing and initiate a fulfillment process for confirmation materials shipped with the registration. IntelliCare makes it easy for our clients to centralize and manage registration activities.
- Web Based Tools
Clients can extend their contact center initiatives to the Web with customer self-service products including Physician Referral and Class Registration. Options include “nurse call-through request” and online chat capabilities. Web-based services provide a cost-effective way to deliver convenient, 24x7 access to helpful health information.
- Custom Campaigns
IntelliCare's highly skilled staff and expert operations allow us to assist clients with a variety of custom campaigns including phone banks for ad campaigns; fulfillment activities for books, brochures, and newsletters; and satisfaction surveys.
