Call Center Infrastructure for Scale and Efficiency

IntelliCare offers business process outsourcing services to disease and care management organizations that need to scale clinical services rapidly and operate more efficiently. Our national network of contact centers and flexible technology infrastructure have supported a variety of client projects such as disease management and compliance monitoring programs.

At IntelliCare, we help businesses conduct highly customized clinical transactions efficiently and economically by offering a variety of deployment options that put your business assets to work for you.

OUR EXPERIENCE

• IntelliCare has supported several statewide CMS pilot programs involving 50,000+ lives.
• We support Medication Therapy Management programs and disease management programs for a variety of clients.
• Our service experience includes program enrollment, health risk assessments, health coaching and member services support.

OUR TALENT

• IntelliCare currently employs over 250 RNs who are located all across the country.
• Our scalable recruiting and training system allows us to hire rapidly while maintaining exceptionally high standards in service quality.
• Our customized workflow and operational planning expertise has helped our clients to scale their programs and meet project goals on schedule and within budget.

OUR TECHNOLOGY

• Nationally distributed contact center network.
• Through our IntelliView application, we have the ability to easily integrate with client applications.
• We have a fully searchable call recording archive that allows our clients to monitor the quality, effectiveness and overall delivery of services.
• Customized data output and reporting system.
• IntelliCare has established in-home monitoring device partnerships to provide complete care management infrastructure solutions.