IntelliCare Receives Fourth Consecutive URAC Accreditation as a Health Call Center
IntelliCare, Inc, a wholly owned subsidiary of PolyMedica Corporation, has again been awarded Health Call Center Accreditation from URAC, a Washington, DC-based health care accrediting organization that establishes quality standards for the health care industry. IntelliCare has been fully accredited by URAC since 2001.
"IntelliCare is very proud of its' fourth successful URAC review for accreditation,” says Louise Haddock, Vice President of Quality at IntelliCare. “Meeting URAC standards with respect to member access, quality improvement and overall operations of our health call center is testimony to IntelliCare's commitment to quality patient services. "
IntelliCare offers an assortment of clinical and non-clinical call center services to all sectors of the health care industry. Through a distributed remote network of registered nurses, IntelliCare provides outsourced services that include 24 x 7 Nurse Line, Medication Therapy Management, Enrollment, Health Risk Assessments, Physician Referral, Class Registration and Disease Management infrastructure programs.
“By applying for and receiving URAC accreditation, IntelliCare has demonstrated a commitment to quality health care,” said Charles Stellar, URAC Board Chair. “ Quality health care is crucial to our nation’s welfare and it is important to have organizations that are willing to measure themselves against national standards.”
URAC Health Call Center standards apply to organizations providing nurse triage and health information services to the public when conducted by telephone, via the Web or other electronic means. By receiving Health Call Center Accreditation, URAC assures that IntelliCare has met all relevant standards and performs nurse line and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice.
Questions? Contact:
Daniel Day
Corporate Marketing
IntelliCare
207-771-2976
dday@intellicare.com