FOR IMMEDIATE RELEASE
Contact:
Daniel Day
Corporate Marketing
IntelliCare
207-771-2976
dday@intellicare.com
IntelliCare Receives URAC Accreditation
as a Health Call Center
(PORTLAND, MAINE) March 29, 2007 – IntelliCare, Inc, a Medco Health Solutions Company, announced today that it has again been awarded Health Call Center Accreditation from URAC, a Washington, DC-based health care accrediting organization that establishes quality standards for the health care industry. IntelliCare has been fully accredited by URAC since 2001.
"IntelliCare is very proud of its' fourth successful URAC review for accreditation,” says Jean Nichols, Vice President of Customer Relations for IntelliCare. “Meeting URAC standards with respect to member access, quality improvement and overall operations of our health call center is testimony to IntelliCare's commitment to quality patient services. "
IntelliCare offers an assortment of clinical and non-clinical call center services to all sectors of the health care industry. Through a distributed remote network of registered nurses, IntelliCare provides outsourced services that include 24 x 7 Nurse Line, Enrollment, Health Risk Assessments, Physician Referral, Class Registration and Disease Management infrastructure programs.
“By applying for and receiving URAC accreditation, IntelliCare has demonstrated a commitment to quality health care,” said Charles Stellar, URAC Board Chair. “ Quality health care is crucial to our nation’s welfare and it is important to have organizations that are willing to measure themselves against national standards.”
URAC Health Call Center standards apply to organizations providing nurse triage and health information services to the public when conducted by telephone, via the Web or other electronic means. By receiving Health Call Center Accreditation, URAC assures that IntelliCare has met all relevant standards and performs nurse line and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice.
About IntelliCare
IntelliCare, Inc., A Medco Health Solutions Company, provides medical call center services to patients and members of health plans, hospitals and disease management programs. Founded in 1997 in Portland, Maine, the company operates the largest network of healthcare contact centers in the United States and provides 24 x 7 Nurse Line, Telephone Triage, Physician Referral, Class Registration and various custom solutions to more than 250 hospitals, health systems, health plans, group practices, and employers nationwide. IntelliCare’s clients outsource their call center operations to IntelliCare, or use the company's technology, to effectively and efficiently improve access to quality care. For more information about IntelliCare, please visit www.intellicare.com.
About URAC
URAC, an independent, nonprofit organization, is a leader in promoting health care quality through accreditation and certification programs. URAC’s standards keep pace with the rapid changes in the health care system, and provide a mark of distinction for health care organizations to demonstrate their commitment to quality and accountability. Through its broad-based governance structure and inclusive standards development process, URAC ensures that all stakeholders are represented in setting meaningful standards for the health care industry. For more information, visit www.urac.org.
Safe Harbor Provisions
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are subject to risks and uncertainties, which could cause actual results to differ materially from those anticipated. Such risks and uncertainties include, but are not limited to, rules and regulations promulgated under the Act, unanticipated changes in Medicare reimbursement, outcomes of government reviews, inquiries and investigations and related litigation, continued compliance with government regulations, fluctuations in customer demand, management of rapid growth, competition from other healthcare product vendors, timing and acceptance of new product introductions, general economic conditions, geopolitical events and regulatory changes, as well as other especially relevant risks detailed in the Company's filings with the Securities and Exchange Commission, including its Annual Report on Form 10-K for the period ended March 31, 2005, and its Quarterly Report on Form 10-Q for the period ended June 30, 2005. The information set forth herein should be read in light of such risks. The Company assumes no obligation to update the information contained in this press release.
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